Frequently asked questions

We cover most of West Yorkshire (apart from Northern Leeds, Ilkley, Wetherby areas) and parts of Barnsley. Please contact us if you are uncertain. Occasionally we can visit outside of our usual area where additional mileage fee may apply. With regards to collecting deceased pets - if your pet has passed away already we won't be able to assist as we need to retain our limited appointments for end of life visits. Please contact a local pet crematorium to arrange a collection and cremation for them.

The euthanasia visits are an average 45-60 minutes long. The reason for that is that we want your pet to be calm and settled throughout the process. He/she will be sedated with a non-painful injection under the skin which will make him/her fall asleep in 10-15 minutes. After this they will receive a strong pain medication injection which will deepen their sleep and let them fall under anaesthesia over another 5-10 minutes. After this they will be given the anaesthesia overdose which will let them drift off in their sleep over another few minutes. Their passing will be confirmed after careful auscultation of their chest.

Yes, she will. The visits take usually from 45 minutes to an hour but depending on if the pet needed additional sedatives and or you wanted more than one memorialization items to be made it may be as long as 2 hours. If you have a drive, please leave it clear. If you have off street parking at your address which requires a permit, please have a visitors permit ready. We can only offer visits to addresses where safe parking for this duration is provided. If you live in the city centre of Leeds, please find out where is nearest safe parking and that will need to be pre-booked for us at the time of the appointment booking.

No. Experience has taught us that customers generally prefer it if the vet's vehicle draws as little attention as possible at such a sensitive time.

You can pay in advance using online bank transfer or you can pay at the time of the visit by card or cash. We accept most debit or credit cards except American Express. If you opt to pay on the day, we generally find it's better to pay at the start of the visit.

Yes, you can send a toy and/or favourite blanket with your pet. We aim to get them back to you within 2 weeks and we will contact you to arrange a convenient day/time with you.

We get asked this often - we work with an accredited crematoria which we trust and they also provide you with the certificate of the individual cremation.

No, the crematorium is on a working farm and therefore closed to the public. If you would like to be reunited with your pet's remains sooner than what we can offer we would recommend you to contact a pet crematorium close to your location and make an arrangement directly with them.