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Terms and Conditions


Please note, all appointments are payable in full at the time of the visit using a credit/debit card (not Amex) or cash.


If you prefer you can also pay in advance using online bank transfer.

Appointment timing

Appointment times are scheduled as a 30 (to 60) minute arrival window.

For example, a 3pm appointment refers to arriving between 3 and 4pm. This is to accommodate for prior visits requiring more time, traffic delays and longer driving distances. If we will be delayed beyond this, we will phone to notify you ASAP. We appreciate your understanding.

We routinely text you when on our way, so if you have a mobile phone, do turn it on and keep it nearby prior to your appointment.

Cancellation policy

 If you need to reschedule or cancel your appointment, we kindly request you give us fair notice (i.e. as soon as you are aware of your changing situation).

If you, or your pet, are not home for the visit, or you cancel once we are already on our way, we reserve the right to charge a late cancellation fee (50% of the total service fee).

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